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RESERVAS

Nuestras Políticas

We are committed to supporting a healthy and sustainable environment through the establishment of environmental, sociocultural, and economic programs describing how we conduct our business activities safely and respectfully according to relevant laws and regulations.

Our operations reflect our focus on recycling, conservation of resources and cultural heritage, pollution prevention, and protection of children from all forms of exploitation.

Our Supplier Code of Conduct encourages our business partners to adopt practices aligned with our environmental principles, ethical business practices, human rights, and labor practices. We also motivate and train our employees with awareness-raising activities on the principles of sustainability and good environmental practices, improving sustainable management, and committing to continuous improvement in all areas of sustainability.

Sustainability Objectives

Environmental

  • Promote the correct disposal of the final waste generated in the organization.
  • Promote responsible use of water and energy.

Sociocultural

Raise awareness and promote actions with different stakeholders that allow us to generate awareness against:

  • All forms of exploitation and abuse of children and adolescents.
  • Flora and fauna commercialization
  • The commercialization and illegal trafficking of goods with historical and cultural value at a regional, national, and global level.
  • All forms of discrimination based on race, religion, sexual preference, disabilities, and any other established in the laws in force.
  • Vulnerable communities.
  • Welfare and health activities in workers.

Economic

Establish and manage mechanisms that allow:

  • Maintain direct employment under fair and equitable conditions.
  • Carry out training programs for the community to generate employment opportunities within the company.
  • Promote the purchase and use of goods and services produced by local communities in the branches where the company operates.
  • Promote compliance with safety standards for suppliers in services provisions.

Safety

  • Take actions to minimize hazards to suppliers, employees, and customers in our facilities and activities.
  • Demand compliance with safety standards in our services.
  • Inform clients of recommendations related to safety in the destinations that make up their experience.

With the disclosure of this policy, E&T Operadora de Turismo SAS urges its collaborators, suppliers, colleagues, and participants in the value chain of the tourism industry to make explicit their commitment to sustainable development.

  • Program and monitoring of efficient water usage.
  • Efficient energy use program and follow-up.
  • Integral solid waste management program and follow-up.
  • Socio-cultural and economic program.

 

Code of Conduct for CSEC prevention

E&T Operadora de Turismo SAS, identified with Nit 901.613.101-5, is committed by the provisions of Law 1336 of 2009 and Law 679 of 2001 with the purpose of counteracting the sexual exploitation of children and adolescents in tourist trips, it adopts the following prevention policies:

  • We refrain from offering plans for sexual exploitation of children and adolescents.
  • We refrain from taking tourists, directly or through third parties, to establishments or places where sexual exploitation of children and adolescents is practiced, as well as leading them to places where tourists are staying.
  • We prevent the entry of children and adolescents to hotels or places of lodging, bars, similar businesses, and other establishments in which tourist services are provided for exploitation or sexual abuse.
  • We denounce before the Ministry of Commerce, Industry and Tourism, Fiscalía General de la Nación, the ICBF, and other competent entities, the events related to the sexual exploitation of minors.
  • We train all the company’s personnel in the prevention of commercial sexual exploitation of children and adolescents.
  • We reject any form of child labor exploitation and any racial, gender, social, or economic discrimination against anyone.
  • We inform users about Colombia’s legal consequences of sexual exploitation and abuse of children and adolescents.
  • This code of conduct is posted in a visible place for the establishment’s employees.

Report any case of CSEC to www.teprotejo.org or the following entities:

  • ICBF: Telephone Bogotá: (571) 4377630 National Line: 01 8000 91 80 80 Mail: atencionalciudadano@icbf.gov.co
  • National Police National Line: 018000 910 112 Emergency line: 123

Let’s take care of our children and join the #OjosEnTodasPartes campaign. For more information on current legislation, please consult www.secretariasenado.gov.co

Communities

Social Programs

The company’s charitable initiatives express our passion for helping others beyond just raising money, aiming to build the country and foster social improvement from the specific tourism and experiential activities we offer.

In Colombia, E&T Operadora de Turismo SAS supports and helps to build a better future for young future cyclists through the ESTEBAN CHAVES FOUNDATION, FUNCHAVES: https://funchaves.org/ info@funchaves.org.

Natural Environment

We are dedicated to promoting environmentally sound travel practices that help minimize waste and reduce harmful air, water, and land emissions.

We recognize the risks posed by climate change, and we remain committed to supporting a healthy and sustainable environment by establishing policies and programs that specifically outline how we conduct business in a safe and environmentally amicable manner, in compliance with relevant legislation and regulations.

Environmental care:

  • Seek to choose plans or packages that are environmentally responsible and that show an attitude according to the local community.
  • Dispose of garbage carefully, recycle when possible, reuse bottles, and reduce the use of plastic bags.
  • Help us spread the word about responsible behavior and become a sustainable tourist, explaining to your friends and fellow travelers about this.
  • Identify the different types of waste generated and classify them in the corresponding bins.
  • Birds and other animals need flowers and fruits for their survival, please conserve them.

Efficient use of water and energy:

  • Efficient use of these resources means “doing more and better with less”, if we improve the efficiency of the resources usage we will reduce their scarcity and maximize the benefits provided.

We invite you to participate, and support the different initiatives in favor of caring, and saving water and energy in the destinations you visit:

  • Be responsible with the amount of water you use. • Do not turn on the lights if it is not necessary.
  • Disconnect equipment from electrical outlets when not in use.
  • Take showers instead of baths. A bath uses approximately 100 liters of water, while a quick shower uses approximately 30 liters.
  • Do not let the water run unnecessarily.

Waste management and monitoring program:
Waste management is crucial to mitigate environmental impacts. Our Waste Management and Monitoring Program has an integrated approach, where we meticulously analyze the characteristics of generated waste including volume, origin, treatment costs, recovery possibilities, commercialization avenues, and final disposal methods. This ensures that we make the most environmentally sound decisions regarding waste management, ultimately striving for sustainable outcomes.

Fauna and Flora

E&T Operadora de Turismo SAS, in its commitment to offering environmentally responsible tourism and experiences, specifically with its BIRDING tourism program, has as its main and relevant policy the care of the fauna and flora of our country.

Colombia has the greatest diversity of bird species in the world, close to 1,800, as well as 700 species of amphibian. Additionally, our country occupies the fourth place in terms of the most varied population of mammals in the world.

Despite conservation efforts, many species are threatened or at risk of extinction due, among other things, to the trafficking of illegal species and the introduction of exotic species. For this reason, E&T Operadora de Turismo SAS is committed to educating and promoting educational campaigns both in its tourists – through its experiences – and its collaborators to create awareness and develop a sense of responsibility about the illegal trafficking of species and the preservation of fauna and flora.

E&T Operadora de Turismo SAS, identified with National Tourism Registry number 152510, warns of the legal consequences of failing to comply with the provisions of the current legislation in the fight against the commercialization and trafficking of species of wild fauna and flora, according to Law 17 of 1981 and Resolution 1367 of 2000.

For more information about the current legislation, we invite you to consult www.secretariasenado.gov.co

Report any case of commercialization and trafficking of wild fauna and flora species:

In Bogotá: District Secretariat of Environment Fixed Telephone: +57 (1) 3778854 / 3778855 Cell Phone: 300 3197888 Corporate Whatsapp: +57 3102213891 Email: atencionalciudadano@ambientebogota.gov.co

National level: Ministry of Environment Tel: 01 8000 915 060 Email: fauna@secretariadeambiente.gov.co

For more information click here : www.minambiente.gov.co www.colombia.travel

Cultural Heritage

The illicit trafficking of cultural property is a problem that has affected Colombia for decades. The great cultural wealth of the country is the target of traffickers who seek to take them out of the country to be sold through galleries, auction houses, or the black market.

This illicit activity jeopardizes historical memory and deprives future generations of the knowledge of their roots and cultural expressions.

E&T Operadora de Turismo SAS, identified with National Tourism Registry number 152510, rejects the commercialization and illegal traffic of regional and national cultural goods according to:
Law 103 of 1931, Decree 904 of 1941, Law 397 of 1997, Decree 833 of 2002, and Law 1185 of 2008.

For more information on the current legislation, we invite you to consult here: www.secretariasenado.gov.co Report any case of illegal commercialization and trafficking of cultural property: Ministry of Culture: In Bogotá: Telephone: (571) 3424100 Fax: (571) 3816353 ext. 1183 At national level: Tel: 01 8000 938 081 Email: programanacionalcti@mincultura.gov.co For more information, please click here: www.mincultura.gov.co www.artesaniasdecolombia.com.co

Rights and Duties

Rights:

  • Knowledge of the Sustainability policy.
  • Knowledge of the company’s programs and campaigns on sustainability aspects. • Receive services according to the established agreements.
  • To be treated with respect, and equality, under no kind of discrimination.
  • Knowledge of the safety recommendations in order to be followed in the visited destinations.
  • Reject and denounce any case of exploitation, abuse, and sexual violence against children, adolescents, and youth (CSEC).
  • Be informed about sustainability issues.
  • Make good use of natural resources and cultural heritage in the destinations visited.
  • Do not engage in discriminatory or exclusionary behavior with other users, collaborators.
  • Communicate any complaint, claim, or comment regarding the service provision.

Duties:

  • Reject and denounce any case of exploitation, abuse, and sexual violence against children, adolescents, and youth (CSEC).
  • Be informed about sustainability issues.
  • Make good use of natural resources and cultural heritage in the destinations visited.
  • Do not engage in discriminatory or exclusionary behavior with other users, collaborators.
  • Communicate any complaint, claim, or comment regarding the service provision. and communities of the destinations visited.
  • Respect the culture, beliefs, traditions, and habits of the people of the destination to be visited.

Suppliers

Rights:

  • Be familiar with the Sustainability Policy.
  • Receive timely payment according to the contracted services.
  • To know the programs and campaigns related to Sustainability managed by E&T Operadora de Turismo SAS.
  • To be treated with dignity and respect.
  • To be evaluated impartially and objectively.

Duties:

  • Complying with legal requirements for the prevention of commercial sexual exploitation of minors, and report in case of evidence.
  • Comply with the contractual conditions for the provision of the service.
  • Promote the improvement of its processes so that they are more environmentally responsible.
  • Communicate any impact on environmental, socio-cultural, and economic aspects that may be evidenced in the agency.
  • To make rational and efficient use of natural resources in the service provision process.
  • Assign competent personnel to carry out the contracted activities.
1. Objective

To promote, on behalf of E&T OPERADORA DE TURISMO SAS, identified with NIT 901613101-5, the proper management of Personal Data protection in compliance with Law 1581 of 2012, “which establishes general provisions for the protection of personal data,” and Decree 1377 of 2013, “which partially regulates Law 1581 of 2012.”

In consideration of the above, E&T OPERADORA DE TURISMO SAS establishes the following Personal Data Processing Policy, which is mandatory for its recipients.

 This Policy shall apply to the Processing of Personal Data carried out in Colombian territory or when the regulation applies to the Data Controller and/or Data Processor located outside Colombian territory, pursuant to international treaties, contractual relationships, etc.

The principles and provisions contained in this Policy shall apply to Databases containing personal information under the custody of E&T OPERADORA DE TURISMO SAS, whether as Data Controller and/or Data Processor.

All organizational processes of E&T OPERADORA DE TURISMO SAS involving the Processing of Personal Data must comply with the provisions of this document.

This Policy is mandatory and strictly enforceable by the following persons:

  • Legal representatives of E&T OPERADORA DE TURISMO SAS.
  • Employees of E&T OPERADORA DE TURISMO SAS.
  • Contractors and third parties acting on behalf of E&T OPERADORA DE TURISMO SAS or providing services under any contractual arrangement involving the Processing of Personal Data.
  • Shareholders and statutory auditors.
  • Other persons as established by law.

Non-compliance with this Policy will result in labor, criminal, or civil sanctions, as applicable.

In accordance with current legislation, the following definitions are adopted:

  • Data Subject: A natural person whose Personal Data is subject to Processing.
  • Authorization: Prior, express, and informed consent of the Data Subject to carry out the Processing of Personal Data.
  • Database: An organized set of Personal Data subject to Processing.
  • Personal Data: Any information linked or that can be associated with one or more identified or identifiable natural persons.
  • Public Data: Data that is not semi-private, private, or sensitive, such as data related to civil status, profession or trade, or status as a merchant or public servant. Public data may be contained in public records, public documents, official gazettes, bulletins, and duly finalized judicial rulings not subject to confidentiality.
  • Sensitive Data: Data affecting the Data Subject’s privacy or whose improper use may lead to discrimination, such as data revealing racial or ethnic origin, political orientation, religious or philosophical beliefs, union membership, social or human rights organizations, or data related to health, sexual life, and biometric data.
  • Data Processor: A natural or legal, public or private person who, alone or in association with others, processes Personal Data on behalf of the Data Controller.
  • Data Controller: A natural or legal, public or private person who, alone or in association with others, decides on the Database and/or the Processing of Personal Data.
  • Processing: Any operation or set of operations on Personal Data, such as collection, storage, use, circulation, or deletion.
  • Transfer: The transfer of Personal Data occurs when the Data Controller and/or Data Processor, located in Colombia, sends the information or Personal Data to a recipient, who is also a Data Controller, whether inside or outside the country.
  • Transmission: The Processing of Personal Data that involves its communication within or outside the territory of Colombia for the purpose of Processing by the Data Processor on behalf of the Data Controller.
  • Privacy Notice: Verbal or written communication generated by the Data Controller, addressed to the Data Subject for the Processing of their Personal Data, informing them about the existence of the information Processing policies, how to access them, and the purposes of the Processing.

In accordance with current legislation, the following principles are adopted:

  • Principle of Legality: The Processing of Personal Data in Colombia is a regulated activity, and business processes and recipients of the regulation must comply with its provisions.
  • Principle of Freedom: Processing can only be carried out with the prior, express, and informed consent of the Data Subject. Personal Data may not be obtained, processed, or disclosed without prior Authorization, except in the absence of a legal or judicial mandate that waives the need for consent.
  • Principle of Purpose: Processing must serve a legitimate purpose in accordance with the Constitution and the law, which must be clearly, precisely, and previously communicated to the Data Subject to obtain their informed consent.
  • Principle of Truthfulness or Quality: The information subject to Processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable. Processing of partial, incomplete, fragmented, or misleading Personal Data is prohibited.
  • Principle of Transparency: The Data Subject’s right to obtain information from the Data Controller or Data Processor about the existence of data concerning them must be guaranteed at any time and without restrictions.
  • Principle of Restricted Access and Circulation: Processing is subject to the limits derived from the nature of the Personal Data, legal provisions, and the Constitution. Processing may only be carried out by persons authorized by the Data Subject and/or those provided for by law. Personal Data, except public data, may not be available on the Internet or other mass disclosure or communication media unless access is technically controllable to provide restricted access only to Data Subjects or authorized third parties.
  • Principle of Security: The information subject to Processing by the Data Controller or Data Processor must be handled with the necessary technical, human, and administrative measures to ensure security, preventing its alteration, loss, consultation, use, or unauthorized or fraudulent access.
  • Principle of Confidentiality: All persons involved in the Processing of non-public Personal Data are obliged to ensure the confidentiality of the information, even after their relationship with the Processing activities has ended, and may only disclose or communicate Personal Data when authorized by law and under its terms.

The recipients of this Policy have the following duties, without prejudice to any additional obligations imposed by Law 1581 of 2012 and Decree 1377 of 2013:

6.1 When Acting as Data Controller:

a. Guarantee the Data Subject, at all times, the full and effective exercise of the right to habeas data, i.e., to know, update, or rectify their Personal Data. b. Request and retain, under the conditions set forth in this Policy, a copy of the respective Authorization granted by the Data Subject. c. Clearly and sufficiently inform the Data Subject in advance about the purpose of the information provided. d. Collect only Personal Data that is relevant and adequate for the purpose for which it is collected. e. Process inquiries and claims in the terms set forth in this Policy. f. Comply with the principles established in this Policy. g. Retain the information under the necessary security conditions to prevent its alteration, loss, consultation, use, or unauthorized or fraudulent access. h. Update the information, promptly communicating to the Data Processor all changes regarding the Personal Data previously provided and adopting the necessary measures to keep the information updated. i. Rectify incorrect information and communicate the corrections to the Data Processor. j. Provide the Data Processor, as applicable, only Personal Data whose Processing is previously authorized. k. Require the Data Processor to respect the security and privacy conditions of the Data Subject’s information at all times. l. Process inquiries and claims in the terms set forth in this Policy. m. Adopt an internal manual of policies and procedures to ensure proper Processing of Personal Data in accordance with applicable regulations and instructions issued by the Superintendence of Industry and Commerce. n. Inform the Data Processor when certain information is under discussion by the Data Subject, once a claim has been filed and the respective process has not been completed. o. Inform the Data Subject, upon request, about the use of their Personal Data. p. Report to the Data Protection Authority any violations of security codes and risks in the management of Data Subjects’ information. q. Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce.

6.2 When Acting as Data Processor:

a. Guarantee the Data Subject, at all times, the full and effective exercise of the right to habeas data. b. Retain the information under the necessary security conditions to prevent its alteration, loss, consultation, use, or unauthorized or fraudulent access. c. Timely update, rectify, or delete Personal Data in accordance with the law. d. Update the information reported by Data Controllers within five (5) business days of receipt. e. Process inquiries and claims filed by Data Subjects. f. Adopt an internal manual of policies and procedures to ensure proper Processing of Personal Data in accordance with applicable regulations and instructions issued by the Superintendence of Industry and Commerce. g. Record in the Database the legend “claim in process” as regulated by law. h. Insert in the Database the legend “information under judicial discussion” once notified by the competent authority regarding judicial processes related to the quality of Personal Data. i. Refrain from circulating information disputed by the Data Subject and blocked by order of the Superintendence of Industry and Commerce. j. Allow access to the information only to persons authorized to access it. k. Inform the Superintendence of Industry and Commerce of any security code violations and risks in the management of Data Subjects’ information. l. Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce.

Data Subjects have the following rights:

a. Know, update, and rectify their Personal Data before Data Controllers or Data Processors, particularly regarding partial, inaccurate, incomplete, fragmented, or misleading data, or data whose Processing is expressly prohibited or unauthorized. b. Request proof of the Authorization granted to the Data Controller, except when expressly exempted as a requirement for Processing. c. Be informed, upon request, by the Data Controller or Data Processor about the use of their Personal Data. d. File complaints with the Superintendence of Industry and Commerce for violations of this law and other applicable regulations. e. Revoke the Authorization and/or request the deletion of Personal Data when the Processing does not respect constitutional and legal principles, rights, and guarantees. f. Access their Personal Data subject to Processing free of charge.

The rights of Data Subjects may be exercised by:

a. The Data Subject, who must sufficiently prove their identity through the means provided by the Data Controller. b. Their successors, who must prove such status. c. The representative and/or attorney of the Data Subject, upon accreditation of representation or power of attorney. d. By stipulation in favor of or for another. e. The rights of children and adolescents shall be exercised by persons authorized to represent them.

a. Data Subjects, their successors, or legal representatives. b. Public or administrative entities in the exercise of their legal functions or by court order. c. Third parties authorized by the Data Subject or by law.

In compliance with the Principle of Purpose, the Processing of Personal Data by E&T OPERADORA DE TURISMO SAS, as Data Controller or Data Processor, shall be governed by the following parameters:

10.1 Personal Data Related to Human Resource Management:

a. Before the Contractual Relationship: E&T OPERADORA DE TURISMO SAS collects, stores, consults, uses, and processes the information and Personal Data of job candidates, informing them in advance of the applicable rules for Processing the provided Personal Data. The purpose of providing Personal Data is limited to participation in the selection process and subsequent traceability, prohibiting its use for other purposes.

The information provided by candidates for a vacant position at E&T OPERADORA DE TURISMO SAS will be stored for up to five (5) years from the date of the last Processing to comply with applicable administrative, accounting, tax, legal, and historical obligations or any other legal requirement.

Personal Data and information obtained from the selection process for selected employees or contractors will be stored by E&T OPERADORA DE TURISMO SAS under strict security measures.

b. During and After the Termination of the Contractual Relationship: E&T OPERADORA DE TURISMO SAS collects, stores, consults, uses, shares, exchanges, transmits, transfers, circulates, and processes the personal information provided by its employees to execute and develop the employment contract, comply with labor, social security, occupational risk legislation, jurisprudence, and regulations, grant benefits to the employee and their beneficiaries, and for any other purpose necessary for the proper performance of the employee-employer relationship. E&T OPERADORA DE TURISMO SAS also stores, uses, shares, exchanges, transmits, transfers, circulates, and processes the information and Personal

Data of former employees, retirees, pensioners, related third parties, family groups, beneficiaries, and others who have or had an employment contract with E&T OPERADORA DE TURISMO SAS.

E&T OPERADORA DE TURISMO SAS will store employees’ Personal Data in a folder identified with each employee’s name. Access to this folder is restricted to the Human Resources and Legal Departments of E&T OPERADORA DE TURISMO SAS, solely for managing the contractual relationship.

The information will be stored physically or electronically, as established by Article 264 of the Substantive Labor Code, or for the maximum period necessary to comply with legal and/or contractual obligations, particularly in accounting, contractual, tax, and fiscal matters.

10.2 Personal Data of Suppliers:

E&T OPERADORA DE TURISMO SAS collects, stores, consults, uses, shares, exchanges, transmits, transfers, circulates, and processes the personal information provided by its suppliers as part of the acquisition process for goods or services provided to E&T OPERADORA DE TURISMO SAS, before, during, and after the contractual relationship.

E&T OPERADORA DE TURISMO SAS will collect the Personal Data of the supplier’s employees when necessary for security reasons related to the nature of the contracted service.

10.3 Personal Data of Customers:

  • Processing and rectification of information necessary for customer management.
  • Offering, entering into, and executing tourism contracts and any other service related to the customer’s travel experience with E&T OPERADORA DE TURISMO SAS.
  • Control and prevention of fraud, money laundering, and terrorism financing.
  • Conducting market and statistical studies.
  • Sending information or offering services related to the corporate purpose of E&T OPERADORA DE TURISMO SAS.
  • Sending offers and/or commercial or service communications to the physical or email address provided in the data registration forms filled out by the customer.
  • Contacting the customer by phone for notifications of offers and/or commercial or service communications.
  • Sending satisfaction surveys to assess the quality of services provided by E&T OPERADORA DE TURISMO SAS.
  • For data collected under the Movich Dreams loyalty program, the Personal Data of members will also be processed for the following purposes: a. Operating the Movich Dreams program. b. Identifying the member and maintaining communication, including sending information about accumulation and/or redemption transactions in their account and other physical or electronic correspondence. c. Crediting Movich Dreams program points to the member’s account. d. Allowing the member to redeem points for nights at participating hotels. e. Ensuring the member receives the benefits redeemed with their points. f. Keeping the points account balance updated and supported. g. Sending offers and/or communications to the member based on their preferences or prior behavior. h. Outsourcing to third parties as Data Processors to process members’ information and/or perform any other activity required by Movich Dreams and/or the hotels in connection with the program.

The Data Subject of Personal and/or Sensitive Data authorizes E&T OPERADORA DE TURISMO SAS to transfer their personal information to its parent companies, subsidiaries, affiliates, and any other company of the Movich Hotels & Resorts chain.

10.4 Personal Data of the General Community:

The collection of Personal Data from natural persons by E&T OPERADORA DE TURISMO SAS in the course of its corporate purpose shall comply with the provisions of this Policy.

The Transfer of Personal Data to countries that do not provide adequate levels of data protection is prohibited. Countries deemed safe are those that meet the standards set by the Superintendence of Industry and Commerce.

However, exceptionally, Transfers are allowed when:

  • The Data Subject has expressly and unequivocally authorized it.
  • Bank or stock market transfers, in accordance with applicable legislation.
  • Transfers agreed upon under international treaties to which Colombia is a party, based on the principle of reciprocity.
  • Transfers necessary for the execution of a contract between the Data Subject and the Data Controller.
  • Transfers legally required to safeguard public interest or for the recognition, exercise, or defense of a right in a judicial process.

The General Manager will ensure compliance with this Policy within E&T OPERADORA DE TURISMO SAS and handle requests from Data Subjects, who can be contacted at the email info@exploreandtravel.com to exercise the rights provided under Law 1581 of 2012, Decree 1377 of 2013, and this Policy.

The retention of Personal Data in E&T OPERADORA DE TURISMO SAS’s information systems will be determined by the purpose of the Processing. Once the purpose is fulfilled, E&T OPERADORA DE TURISMO SAS will proceed with its destruction or return, unless the law imposes an obligation to retain it for a longer period, in which case the Document Retention Table of the area responsible for data processing will be considered, in accordance with the document management policy POPP-006-VV.

The handling of information will maintain the guarantees and confidentiality required by the Political Constitution of Colombia, personal data protection regulations, and other related and complementary regulations. To this end, E&T OPERADORA DE TURISMO SAS has adopted the legally required security levels for the protection of Personal Data, implementing the necessary technical and organizational measures to prevent loss, misuse, alteration, consultation, unauthorized or fraudulent use or access, and theft of the provided data.

E&T OPERADORA DE TURISMO SAS is not responsible for any consequences arising from unauthorized third-party access to its websites or technical failures in their operation. Likewise, it assumes no responsibility for inaccurate data or typographical errors in the content uploaded to the network by the portal administrator.

The User of the provided information may exercise, at any time, the rights granted under Article 8 of Law 1581 of 2012, including requesting information, knowing, updating, rectifying, and requesting the deletion of their Personal Data, and requesting proof of the granted Authorization and its revocation. However,

Personal Data must be retained when required to fulfill a legal or contractual obligation, in accordance with Law 1581 of 2012, its regulatory decrees, and other complementary or amending regulations.

Users who do not wish to be contacted after providing their information or Personal Data must:

  • Express this decision at the time of filling out data collection forms.
  • Explicitly request not to receive further information by contacting the email info@exploreandtravel.com with the subject “unsubscribe.”

The area responsible for handling requests regarding data protection at E&T OPERADORA DE TURISMO SAS will be managed through the company’s email, and the General Manager will be responsible for processing and providing personalized attention to all Users and Data Subjects.

  • Name: E&T OPERADORA DE TURISMO SAS
  • NIT: 901613101-5
  • Address: Av. Calle 26 No. 102-20, Centro Empresarial Buró 26, Floor 1
  • Email: info@exploreandtravel.com